Terms of service
One. General Terms
1.1 These Terms of Service define the terms and conditions for providing online lending services to users by “Khatan Suudal Invest NBFI” LLC (hereinafter referred to as the “Company” or “We”) using the Zeely.mn website and the Zeely mobile application (hereinafter referred to as “Zeely”).
1.2 You (“User” or “You”) are obliged to comply with the Terms of Service during the period of registration with Zeely and while receiving the service. Please confirm that you have fully read and accepted these terms.
1.3 You will be deemed to have accepted these Terms of Service if you activate the “I Agree” section and authenticate yourself through the DAN authentication system and log in to Zeely. If you do not activate the “I Agree” section, you will be deemed to have declined the Terms of Service, and your Zeely registration will not be confirmed, nor will you be able to use Zeely for its intended purpose.
1.4 Other matters not governed by these Terms of Service shall be subject to the Loan Agreement concluded with the User and its supplementary agreements (collectively, the “Agreement”).
1.5 Zeely shall handle matters relating to the collection, processing, and use of the User’s personal data in accordance with the “Privacy Policy,” which constitutes an integral part of these Terms of Service.
1.6 We shall continually undertake development measures aimed at ensuring the continuity and reliability of Zeely.
Two. User Registration
2.1 The User must be a Mongolian citizen who is at least 18 years of age and wishes to receive the Company’s services.
2.2 The Company shall conduct the User’s identification and verification (KYC) process based on the information provided by the User and through the DAN authentication system.
Three. Terms of Service and Payment
3.1 When the Customer concludes the Agreement electronically, the Company will assess your credit eligibility using PsyFint (scoring). If the Customer passes the scoring, the credit eligibility will be activated, and the “send credit request” section will be made available.
3.2 PsyFint (scoring) will be performed based on the Customer’s Credit Database and Social Insurance Contribution Payment Reference.
3.3 The Customer must participate in PsyFint (scoring) independently and shall not receive assistance from others. During the scoring process, a random photo will be taken once to confirm that the Customer has responded to the scoring questions unaided.
3.4 After fully reviewing the terms of the Agreement proposed by the Company and activating the “I Agree” section, a credit request will be submitted to the Company. If the Company accepts the credit request, an electronic Credit Agreement will be concluded between the Company and the Customer, thereby establishing a credit relationship.
3.5 Within the scope of the credit limit assessed in Zeely, the User may apply for a loan. The loan agreement for each approved application will be sent to the email address registered in Zeely. Please ensure that your email address is entered accurately.
3.6 The Company shall decide whether to approve the loan request submitted through the application. If the loan is denied in accordance with legal grounds or the Company's lending policies, the User will be notified of the reasons for the refusal.
3.7 If the loan is refused, you may reapply through Zeely after a certain period of time.
3.8 If the User has no outstanding loan obligations, he/she may terminate the Agreement through Zeely before its maturity, obtain a certificate of no outstanding debt, re-register with Zeely, and resume the Agreement. In the event of renewal, the term of the Agreement shall be determined by the original Agreement.
3.9 The Company will perform periodic identification, verification, and information updates for the User.
3.10 The Company shall establish a Service Fee for the provision of services. The User shall pay this fee in advance in the specified amount, or, if unpaid in advance, it will be deducted from the User’s account after the loan is granted. The Company reserves the exclusive right to modify the Service Fee.
Four. Rights and Obligations of the Parties
4.1 In addition to the provisions outlined elsewhere in these Terms of Service, the Company shall exercise the following rights and obligations when providing services, including:
4.1.1 The right to amend and supplement the Agreement, Privacy Policy, and Terms of Service;
4.1.2 The right to download, view, and use the User’s information using public information infrastructure;
4.1.3 The right to determine the loan amount and terms and to decide on loan approval based on the User’s information;
4.1.4 The right to refuse to issue a loan or provide services if the User knowingly submits false or incomplete information, refuses identity verification, or violates the Terms of Service;
4.1.5 The right to capture a random photo during the scoring process to confirm that the User is personally completing the PsyFint scoring;
4.1.6 The obligation not to use the User’s information for purposes beyond those specified in law and the Privacy Policy;
4.1.7 The obligation to maintain a log of User access and activity within Zeely to ensure information security and prevent illegal use, and to use such data in accordance with the law;
4.1.8 The obligation to enable the User to view information within Zeely regarding loan amount, interest rate, and repayment terms.
4.2 When using Zeely, the User has the following rights and obligations, including:
4.2.1 The right to repay the loan ahead of deadline;
4.2.2 The right to view the loan amount and repayment period;
4.2.3 The right to update registration details, including phone number and password;
4.2.4 The right to terminate and restore the Agreement, and to obtain a debt-free certificate if there are no outstanding loan obligations;
4.2.5 The obligation to pay the service fee in the specified amount and within the prescribed period;
4.2.6 The obligation to provide complete and accurate personal information in Zeely;
4.2.7 Sole responsibility for the legal consequences of all actions taken in Zeely. The User shall bear full liability for any consequences or damages arising from the breach of the Terms of Service or Agreement.
Five. Protection of Intellectual Property Rights and Dispute Resolution Procedures
5.1 Zeely’s configuration, services, design, underlying structure, programming materials, PsyFint (scoring), trademarks, and copyrights are the intellectual property of the Company. The User shall not offer services that are identical, indistinguishable, or confusingly similar to the public, and shall respect all intellectual property rights.
5.2 In the event the User violates the Company’s intellectual property rights, the User shall be liable for all resulting damages and compensation.
5.3 We shall respond to electronically submitted comments, complaints, and requests within five (5) business days via the User’s registered email address.
5.4 We will make every effort to resolve disputes with the User through mutual understanding and negotiation. If such efforts are unsuccessful, disputes will be resolved by the competent court in accordance with the laws of Mongolia.
Six. Amendments
6.1 The User is obliged to review and comply with any amendments and changes to the Terms of Service. The Company will provide access to the updated terms by posting them publicly on its website or the Zeely application. The User is responsible for reviewing them.
6.2 We shall not be held liable for any issues arising from the User’s failure to become aware of or understand the Terms of Service or any amendments thereto. The User is encouraged to ask questions and seek clarification regarding the Terms of Service.
Privacy policy
One. General Terms
1.1 “Khatan Suudal Invest NBFI” LLC (hereinafter referred to as the “Data Controller” or “Us”) regulates the relation to the collection, processing, and use of the personal information of the User who has registered on the online loan service Zeely.mn website and the Zeely mobile application (hereinafter referred to as “Zeely”), based on the consent provided electronically, in accordance with this Privacy Policy. In matters not specifically governed by this Privacy Policy, the Law on the Protection of Personal Data shall apply.
1.2 You are obliged to fully familiarize yourself with this Privacy Policy before registering with Zeely. Please make an independent and informed decision as to whether you consent to the collection, processing, and use of your personal information by Us in accordance with these Terms.
1.3 If you agree to the terms set forth in the Privacy Policy, click “I Agree.” By clicking and activating the relevant section, you are deemed to have given your electronic consent to the Data Controller to collect, process, and use your personal data.
Two. Grounds and Purposes for Collecting, Processing, and Using Data
2.1 Your personal data will be collected, processed, and used for the following purposes, including:
2.1.1 Verifying online loan applications, performing calculations, creating conditions for receiving services through the application, and providing services;
2.1.2 Identifying the user (KYC);
2.1.3 Ensuring the implementation of the loan agreement concluded with the user and providing relevant information;
2.1.4 Continuously developing the application system, improving fintech loan services and accessibility, and developing new products and modules;
2.1.5 Utilizing information technology, artificial intelligence, and testing to analyze, conduct research, verify the accuracy of data, and assess the user’s financial capabilities;
2.1.6 Used to calculate PsyFint scoring, and for this purpose, the data will be transferred to and used by the application developer and the PsyFint project developers.
Three. List of Information Collected, Processed, and Used
3.1 The Data Controller will collect and process the following information from you for the purpose of identifying the User and providing the Service:
3.1.1 The User’s mobile phone number and registration number;
3.1.2 Civil Identity Card information, social insurance premium payment information, and information about household members;
3.1.3 The User’s family name, last name, first name, civil registration number, registration number, telephone number, email address, bank account number, home address, place of work, field of activity, position, marital status, profession, and education, as entered in Zeely by the User;
3.1.4 Facebook connection and address information;
3.1.5 Information about online loans obtained by the User through Zeely and their repayments;
3.1.6 A photo taken once to verify that the User is answering the PsyFint (scoring) questions himself.
3.2 The information specified in sections 3.1.2 and 3.1.4 of this Privacy Policy will be downloaded, collected, processed, and used using public information infrastructure.
Four. Conditions for Transferring Information and Public Disclosure
4.1 The Data Controller shall transfer your personal information to other parties only in accordance with the grounds and procedures specified in the law. These include:
4.1.1 A judge’s order issued by a Mongolian court;
4.1.2 A resolution issued by a prosecutor;
4.1.3 A request by a law enforcement agency, approved by the prosecutor based on an investigator’s proposal;
4.1.4 A request made by an authorized official of the Financial Regulatory Commission in the context of resolving a dispute;
4.1.5 Other cases specified in the law.
4.2 The Data Controller shall not transfer, distribute, or sell your personal information to third parties for profit, and shall not use it for any profit-making purposes outside of service provision.
4.3 To ensure the inviolability of the User’s personal information, the Data Controller shall not take any measures to disclose such information to the public.
Five. Data Storage, Management, and Withdrawal of Consent
5.1 The Data Controller shall store the information entered by the User into Zeely using their own cloud technology. The User shall not disclose their username, password, or phone number to others for accessing Zeely.
5.2 The password used to access Zeely shall be known only to the User, and the password entered shall be encrypted and securely stored.
5.3 The Data Controller shall not be liable for any damages incurred by the User due to the loss of access rights to others or the failure to update information related to changes in phone number.
5.4 The Data Controller shall store and protect the accuracy and completeness of the information in order to ensure the integrity of the User’s data.
5.5 After the User withdraws their consent to the collection, processing, and use of personal information, the User’s information shall no longer be processed, used, or collected.
Six. Contact and Amendments
6.1 You have the right to submit your requests, suggestions, and complaints regarding the terms and conditions of this Privacy Policy to zeely.support@hatinvest.mn for resolution.
6.2 The Data Controller reserves the right to amend this Privacy Policy. In the event of any amendments, the updated Privacy Policy will be publicly published on the http://www.zeely.mn/ platform or the Zeely app, and the User is obliged to review it.
6.3 In the event of amendments or changes to the Privacy Policy that was in effect at the time of the User's account creation or the conclusion of the contract, the amended Privacy Policy shall be deemed valid.